Frequently Asked Questions

1. Do you have a showroom I can visit? 

Yes. Our showroom is located at ORIAS in the lower ground floor of Z Square Mall in Banawe Quezon City.

Studio visit is strictly by appointment; we can be available any day of the week from 10am to 4pm.

Contact us via WhatsApp (+63) 917 525 0886 or (+63) 8710-7100 to set an appointment.

2. Can I return and exchange a product? 

Please see our Return and Exchange policy for more information. 

3. What is your 'Lead Time' for custom clothing?

 

We usually work on our clients event dates and targets.

 

4. What is your shipping process? 

For local shipments we use LBC meanwhile for international shipments we use DHL Express. Once your order is ready for shipping, our staff will inform you via SMS, Email or through our socials for your package’ tracking number. Our delivery cut-off is every Friday.

5. For Orias Essentials pieces, can I change or cancel an order?

Yes, we can talk about it but it is also subject for approval by our team.

6. For Orias Bespoke pieces, can I change or cancel an order?

Booking fees are non-refundable. Changes in project details depends on the length of work extended which also goes for cancelling an order.