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We would love you to be completely satisfied with your purchase of our products. Should you, however, wish to return an item, please take note of the following:
You may contact us at firstname.lastname@example.org to inform us of your intention to return and exchange your chosen product.
Please take note, the following products cannot be returned:
For damaged products or item error (item received was not item ordered) please notify us within 3 days of receiving shipment. Please provide us details regarding the product’s defect, together with your order number. You may get in touch with us at email@example.com.
We will attempt to replace your defective product, depending on the product’s availability. If a replacement cannot be made, you will receive a refund for the product and the shipping fee(s).
Please contact us at firstname.lastname@example.org to inform us of your intention to return and exchange your purchase.
You will receive an email from us. Please fill out the necessary information required for an efficient return and exchange process. You will receive instructions as to where to ship your return. For your safety, please ship back your return via a shipping service that can be tracked, like LBC, Xend, or GrabExpress. We will not guarantee refunds for damaged/error returns sent through non-traceable services.
Once we receive your return, an email confirmation will be sent to you, together with the estimate for the processing time. The processing time of return and exchanges varies depending per product. You will be informed as soon as the product is ready to be shipped out to you.
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